At Hugo Technologies, I handle customer inquiries across email, live chat, and phone while maintaining accurate Salesforce CRM records and supporting onboarding coordination. I also review service interactions, prepare productivity reports, and reduced manual error rates by over 25%.
Previously at Jumia Group, I supported order processing, shipment tracking, delivery investigations, and outbound telesales. I was twice named Customer Service Representative of the Week and maintained CSAT above 90% while improving response times.
