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Hannah Paterson

@hannahpaterson

Message

I build reliable agency operations, lead people processes, and deliver complex client work.

United States

Message

What I'm looking for

I'm looking to lead operations, people processes, and client delivery in an agency or similarly collaborative organization, improving systems, balancing team capacity, and supporting teams through change with empathy.

At Raka, I lead operations across production capacity, resource allocation, master scheduling, internal products, invoicing, and HR. I establish practical processes that clarify responsibilities and support consistent client service.

I've also led client services and complex digital marketing and web projects from kickoff through delivery and post-project support. I balance scopes, budgets, timelines, workloads, and client priorities while mentoring project managers and serving as an escalation point for delivery risks.

Earlier, at Fishnet Media and Wyman’s of Maine, I managed client relationships, operational coordination, sales and marketing support, digital presence, vendor collaboration, and production. I bring a people-centered approach to change, employee relations, and community involvement.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Raka

Oct 2020 - Present (6 years)

Established and refined operational processes, managed production teams, and led HR functions including hiring, onboarding, and compliance. Also served as product manager for internal products and handled invoicing and client financial questions.

Project Management Capacity Planning Resource Allocation Human Resources Payroll Benefits Compliance Employee Relations Invoicing Product Management Community Involvement

Director of Client Services

Raka

Jun 2019 - Sep 2020 (1 year 3 months)

Led and mentored project managers, oversaw schedules, scopes, and budgets across multiple client engagements, and served as senior escalation point for delivery risks. Partnered with strategists and supported sales by identifying upsell opportunities.

Project Management Client Services Budget Management Escalation Management Strategic alignment Upselling Scoping

Senior Project Manager

Raka

May 2018 - May 2019 (1 year)

Led complex digital marketing and web projects from kickoff to post-project support, managed scopes, timelines, and budgets, and served as primary client liaison. Oversaw quality assurance and coordinated internal teams using project management tools.

Project Management Digital Marketing Web Projects Client Liaison Quality Assurance Resource Allocation Budget Management

Client Services & Operations Manager

Fishnet Media

Apr 2016 - May 2018 (2 years 1 month)

Owned client relationships, project delivery, and operational coordination, managing scopes, timelines, budgets, resourcing, HR administration, invoicing, and proposals.

Customer Relationship Management Project Management Operations Budget Management HR Administration Invoicing Proposals

Production Manager

Fishnet Media

Feb 2015 - Apr 2016 (1 year 2 months)

Oversaw day-to-day project coordination, client communication, and resource planning, managing budgets, timelines, proposals, and mentoring interns.

Project Coordination Client Communication Resource Planning Budget Management Mentorship

Client Services Coordinator

Fishnet Media

Apr 2014 - Feb 2015 (10 months)

Managed client requests and supported the Director of Client Services with project management, client communication, content research, proofreading, and special initiatives.

Client Services Project Management Communication Skills Content Research Proofreading

Sales & Marketing Coordinator

Jasper Wyman & Son

Jul 2011 - Apr 2014 (2 years 9 months)

Supported sales and marketing initiatives through reporting, digital presence management, vendor coordination, and agency collaboration. Managed website and social media updates, supervised packaging and print production, and coordinated trade show participation.

Sales Support Marketing Digital Presence Vendor coordination Website Management Social Media Print Production Trade Shows