Hannah Mensah

I’m a tech-savvy, customer-focused freelance support agent who helps customers resolve issues quickly and confidently across email, chat, and phone. I thrive on solving problems efficiently while communicating clearly in plain, jargon-free English.

Since April 2019, I’ve handled high volumes of inbound customer inquiries and managed active support queues with strong attention to response time and quality. In my roles at Dar-Bem Medical Centre, I guided customers step-by-step, de-escalated frustrated interactions with empathy and patience, and ensured complex information was explained in a way that reduced repeat contacts.

I also bring process discipline through ticket management—prioritizing by urgency, maintaining detailed interaction logs and resolution notes in CRM and internal systems, and collaborating cross-departmentally to prevent unresolved tickets. I’m fast to learn new platforms and knowledge bases, available for 20+ hours per week with flexible scheduling across time zones, and I’m Certified Scrum Master (PSM I) (organized, process-driven, easy to integrate into team workflows).