Open to opportunities

Hannah Dizon

@hannahdizon

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Virtual Assistant specializing in customer support, email management, and Salesforce/Shopify CRM workflows.

Philippines

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What I'm looking for

I’m looking for a full-time role where I can support global clients with email/ticket management, CRM workflows (Salesforce/Shopify), and onboarding operations—bringing proactive communication, accuracy, and fast turnaround to help your team improve customer satisfaction.

I’m a results-driven Virtual Assistant with over 5+ years of experience in customer service, administrative support, and onboarding operations for global clients. I handle high-volume email and ticket inquiries with accuracy and efficiency, and I’m known for proactive communication and attention to detail.

In my most recent roles at Sutherland Global Services, I maintained about 95% SLA compliance while managing 60–80 daily email and ticket inquiries. I also supported 120–150 employee onboardings using Salesforce CRM, developed onboarding materials, and consistently maintained strong customer metrics (e.g., 85–92% CSAT and 96–98% accuracy on refunds and order transactions).

Experience

Work history, roles, and key accomplishments

Operations Support

Sutherland Global Services

May 2019 - Jan 2025 (5 years 8 months)

Managed 60–80 email and ticket inquiries daily, maintaining approximately 95% SLA compliance and improving response efficiency. Processed 25–40 transactions per day with 95–97% accuracy and updated customer records for 80–120 cases weekly to support order and account management.

Email Management CRM Management Ticketing Systems SLA Management Customer Support Data Entry Transaction Processing Order Management

Customer Service Representative

Sutherland Global Services

May 2019 - Jan 2025 (5 years 8 months)

Managed 40–80 daily customer interactions, including inquiries, order handling, appointment scheduling, cancellations, and complaints, while maintaining 85–92% CSAT. Resolved retention cases and escalations to improve customer save rate and processed refunds, replacements, and order transactions with 96–98% accuracy.

Customer Service Customer Support Appointment Scheduling Complaint Handling Retention Management Escalation Handling Customer Save Rate Refunds Processing Order Processing CSAT

Onboarding Specialist

Sutherland Global Services

May 2019 - Jan 2025 (5 years 8 months)

Conducted 5-day virtual training sessions weekly for batches of 10–25 trainees to improve onboarding completion and engagement. Supported onboarding of 120–150 employees using Salesforce CRM and developed training materials and coaching to improve system adoption and compliance scores.

virtual training Onboarding Training Materials Development Coaching Compliance Tracking CRM Management Salesforce

Education

Degrees, certifications, and relevant coursework

Bicol State College of Applied Sciences and Technology

Bachelor of Science in Entrepreneurship, Entrepreneurship

2026 -

Grade: Academic Distinction

Pursuing a Bachelor of Science in Entrepreneurship at Bicol State College of Applied Sciences and Technology in Naga City, Philippines. Academic distinction is noted.