Hannah Biala
@hannahbiala
Customer support professional at Concentrix who handled TikTok support, email tickets, and content moderation.
PhilippinesWhat I'm looking for
At Concentrix, I supported TikTok users through live chat and email, responding to account, content, and policy-related concerns. I documented interactions, updated internal systems, and escalated complex issues when needed.
I also reviewed TikTok product listings, images, descriptions, and videos for accuracy and compliance with guidelines. I’m looking to transition into a Virtual Assistant role, bringing experience with online systems, recordkeeping, and detailed procedures.
Experience
Work history, roles, and key accomplishments
Responded to customer inquiries through live chat and provided timely, accurate assistance. Documented interactions and updated information in internal systems to maintain accurate records.
Managed a high-volume queue of user support tickets via email, delivering timely and accurate resolutions for account, content, and policy-related concerns. Authored clear, professional, and policy-compliant email responses that improved user comprehension and reduced repeat contacts.
Reviewed product listings, images, descriptions, and videos for accuracy and compliance. Identified and documented inaccurate, unsafe, or non-compliant content based on guidelines.
Education
Degrees, certifications, and relevant coursework
King's College of the Philippines
Diploma, Hotel and Restaurant Services
2015 - 2017
Pursued studies in Hotel and Restaurant Services at King's College of the Philippines from 2015 to 2017.
Baguio Central University
Bachelor of Elementary Education, Elementary Education
2013 - 2015
Studied Bachelor of Elementary Education at Baguio Central University from 2013 to 2015.
Pinget National High School
High School Diploma, High School
2012 - 2013
Completed high school level at Pinget National High School from 2012 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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