Hannah Aborowa
@hannahaborowa
I resolve customer issues across chat, calls, email, and social media while improving service operations.
NigeriaWhat I'm looking for
I've supported customers at Veriflex Consulting, Chowdeck Logistics Limited, and Sparknotion Limited, resolving issues across CRM platforms, chat, calls, email, and social media.
At Sparknotion Limited, I maintained a top-two customer satisfaction position with a 98% satisfaction rate. I also shared customer and merchant insights to help improve overall service delivery.
I'm experienced in ticket management, client onboarding, account setup support, KPI delivery, conflict resolution, and building strong client relationships.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Veriflex Consulting
Sep 2024 - Aug 2026 (1 year 11 months)
Managed support tickets and client requests using CRM systems, ensuring accurate documentation and timely updates. Assisted in onboarding new clients by providing product and service guidance, account setup support, and resource materials.
Customer Support Representative
Chowdeck Logistics Limited
Feb 2023 - Aug 2024 (1 year 6 months)
Resolved customer and rider issues via chat, mobile calls, email, and social media, providing accurate information and solutions while maintaining a friendly and helpful demeanor. Provided internal updates on insights from engagements with customers and merchants to improve services.
Customer Support Representative
Sparknotion Limited
Oct 2020 - Jan 2023 (2 years 3 months)
Maintained top 2 position in customer satisfaction with a 98% satisfaction rate. Resolved customer issues via mobile calls and email, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Mass Communication
2013 - 2017
Bachelor of Science in Mass Communication from Ajayi Crowther University from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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