Hanna Asmad

Managed client scheduling and billing in CRM, handled client and employee communications, and answered phone calls. Prepared daily, monthly, and periodic reports, conducted job applicant phone screenings, and updated operational spreadsheets.

Assisted with an Online Medical Clinic by calling pharmacies, updating spreadsheets, and following up with nurses and physicians. Assigned patient files to providers, managed client emails, and scheduled appointments.

Conducted outbound calls and email prospecting for an Orthopedic and Pain Management practice in the United States. Set up appointments for the sales team to meet potential referral sources and promote the firm's practice.

Created breakdowns, called for additional charges' approval, and negotiated prices. Acted as a liaison between the business and customers to collect debts and resolve outstanding balances.

Monitored, led, and supervised a team to achieve company goals. Received emergency and non-emergency calls, kept records, and addressed problems.

Brainstormed potential partnerships and methods for community engagement. Maintained a calendar of events and worked closely with community partners to plan and execute various outreach events.

Provided prospects and customers with information about products and responded to customer concerns and questions. Retrieved customer information and entered it into a computer system.

Completed a Bachelor of Science in Nutrition and Dietetics. The program provided a comprehensive understanding of nutritional science and dietetic practices.