Sandra Dangarembizi
@sandradangarembizi
Experienced receptionist delivering exceptional customer service and administrative support.
ZimbabweWhat I'm looking for
I am a hardworking, service-focused receptionist with multi-year experience supporting high-volume client settings and cross-functional teams. I consistently manage front-desk operations, multi-line telephone systems, digital and hard-copy filing, and bookkeeping to keep office workflows efficient and clients satisfied.
I have a track record of improving customer satisfaction by coordinating between customer service, account management, operations and payroll, resolving escalations, and supporting management with actionable process improvements. I am enthusiastic, professional, and eager to contribute my communication, multitasking and clerical strengths to a new team.
Experience
Work history, roles, and key accomplishments
Receptionist
Kamtech Holdings (Pvt) Ltd
May 2019 - Oct 2022 (3 years 5 months)
Managed front-desk operations, filing and bookkeeping for scheduled travel and maintained up-to-date company records; collaborated with upper management to implement process changes that improved customer satisfaction.
Receptionist and Customer Service
Gemma Communications
Nov 2017 - Mar 2019 (1 year 4 months)
Responded promptly to customer inquiries across phone, email and mail, prepared company documentation, and escalated/resolved customer issues to achieve high satisfaction levels.
Receptionist and Customer Service Representative
Teleperformance
Jan 2017 - Nov 2017 (10 months)
Handled appointment scheduling, provided administrative support, documented actions and resolved a range of customer issues including billing and service inquiries while identifying sales opportunities.
Education
Degrees, certifications, and relevant coursework
SUSt. Mary's University
Bachelor of Commerce, Commerce
Pursuing final year of Bachelor of Commerce via online study.
Chisipite Senior School
High School Diploma, Secondary Education
Completed secondary education at Chisipite Senior School in Harare.
Culinary Arts Academy
Hospitality Professional Certificate, Hospitality/Culinary Arts
2023 - 2023
Activities and societies: Attachment at Manna Resorts (May 2023–October 2023)
Completed a Hospitality Professional Certificate (level unspecified) with attachment experience in hospitality catering at Manna Resorts from May 2023 to October 2023.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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