Open to opportunities

Hanh huynh

@hanhhuynh

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Customer Success Manager with 8 years of experience in digital transformation.

Vietnam

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

With 8 years of experience in Customer Success across Southeast Asia and Europe, I have a proven track record of driving client success and digital transformation. My journey has allowed me to lead customer success initiatives for major global brands, ensuring their satisfaction and engagement through innovative solutions.

At MullenLowe Vietnam, I spearheaded customer success for 20 global campaigns, including a highly successful AI-powered chatbot mini-game for Unilever, which engaged over 1 million participants. My ability to collaborate cross-functionally and utilize AI-driven tools has consistently optimized client ad campaigns and enhanced overall performance.

Throughout my career, I have directed teams to deliver outstanding customer experiences, resolving escalations efficiently and fostering strong relationships that have directly influenced revenue growth. I am passionate about leveraging technology to create personalized solutions that align with client goals and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

MullenLowe Vietnam Company Limited

Sep 2022 - Present (2 years 9 months)

Led customer success for 20 global campaigns, enhancing client satisfaction for major brands. Launched an AI-powered chatbot for Unilever, driving over 1M participants and increasing CTR by 45%. Managed cross-functional projects using SaaS tools to ensure timely execution and optimized ad campaigns with AI-driven tools.

Customer Success Project Management SaaS AI Tools Customer Satisfaction Campaign Management Data Analysis Onboarding Problem Solving

Associate Customer Success Manager

Xanh Creative Agency

Nov 2019 - Sep 2022 (2 years 10 months)

Directed a team in delivering over 15 digital projects for global clients, enhancing customer experiences and resolving client escalations. Contributed to a 20% revenue increase through improved client retention and product utilization.

Customer Success Team Leadership Customer Escalation Revenue Project Delivery KPI Tracking Customer Retention Customer Experience Strategic Planning

Customer Success Supervisor

Admicro JSC & MK Creative Group

Jan 2015 - Sep 2019 (4 years 8 months)

Drove revenue growth through upselling and maintaining high client retention rates. Managed B2B marketing strategies and utilized various tools for branding and project management, increasing client engagement significantly.

Upselling B2B Marketing Project Management Branding Client Engagement Revenue Communication Relationship Building Strategic Marketing

Education

Degrees, certifications, and relevant coursework

PSB Academy

Bachelor's Degree, Hospitality & Tourism Management

2013 - 2017

Studied Hospitality and Tourism Management, focusing on the principles of customer service, operational management, and strategic planning within the hospitality industry.