Que Anh User

Assessed large language models for clarity, accuracy, relevance, and tone. Improved AI responses through revisions and structured feedback, and worked with QA teams on multilingual and multi-domain projects.

Co-founded a Canadian start-up and currently lead customer success operations remotely, working towards the company's launch in Canada.

Managed customer-facing operations for a local food business, ensuring high satisfaction and loyalty. Handled marketing, order fulfillment, and day-to-day service experience independently.

Planned and executed digital content campaigns aligned with customer behavior and engagement. Partnered with sales and service teams to ensure messaging resonated with users, and analyzed marketing performance to optimize communication and retention strategies.

Delivered frontline support and solutions across various service channels. Acted as liaison between operations and customers, resolving issues quickly and thoroughly, and trained junior staff while contributing to service protocol improvements.

Supported internal stakeholders by managing supplier contracts and procurement processes. Prioritized timely service, cost-effectiveness, and customer satisfaction in procurement delivery.

Associate of Science in Java Programming from Houston Community College from 2004 to 2007.