Open to opportunities

Hanae Naciri

@hanaenaciri

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Customer service professional with quality control and civil engineering background.

Morocco

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What I'm looking for

I seek a role where I can apply quality-control and customer-service skills, contribute to process improvement, and grow within operations or support functions.

I am a customer service and quality control professional with a foundation in civil engineering (D.E.U.S.T). I have several years of hands-on experience ensuring service quality and handling high volumes of customer interactions at Call360.

My background includes internships in supplier negotiation, invoice verification using TRANSMAR software, and conducting technical field studies such as landslide assessments. I combine practical technical understanding with strong CRM and office software skills.

I communicate fluently in Arabic and English, with working proficiency in French and basic Spanish, and I focus on reliable service delivery, process accuracy, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Quality Control Agent

Call360

Mar 2022 - Apr 2025 (3 years 1 month)

Ensured quality of customer service by monitoring interactions and enforcing standards, contributing to improved service consistency over a three-year period.

Quality Assurance CRM Customer Service performance reporting Microsoft Office Communication

Customer Service Representative

Call360

Jul 2019 - Mar 2022 (2 years 8 months)

Handled incoming and outgoing customer calls, resolved inquiries, and maintained service levels to support customer satisfaction and retention.

Phone Support CRM Customer Relations Problem Solving Data Entry Microsoft Office Multilingual Support

Intern

San Jose Lopez

Dec 2016 - Feb 2017 (2 months)

Assessed company internal needs, negotiated with suppliers, and verified invoices while entering data using TRANSMAR software to improve procurement accuracy.

Procurement Data Entry Microsoft Office Administrative Support