Open to opportunities

hamza barakat

@hamzabarakat

Message

Customer service professional specializing in multi-channel e-commerce support and customer satisfaction.

Syrian Arab Republic

Message

What I'm looking for

I’m looking for a role where I can own multi-channel customer support for e-commerce—managing order experience, returns, and exchanges—and collaborate closely with sales, logistics, and warehouse teams in the GCC retail space.

I deliver responsive multi-channel customer support via WhatsApp, Email, Live Chat, and phone, serving clients across Kuwait, UAE, Saudi Arabia, Bahrain, Oman, and international markets. I manage order tracking, product returns, and exchanges to ensure timely resolutions while maintaining high customer satisfaction.

I coordinate with cross-functional teams (sales, logistics, and warehouse) to ensure smooth order flow and accurate deliveries. I’ve also developed a nuanced understanding of Gulf consumer preferences, regional fashion trends, and the operational landscape of online retail across the GCC.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Armada Retail Concept

Oct 2024 - Apr 2026 (1 year 6 months)

(Riva Fashion, Wardrobe Fashion, Choice Fashion and other)

Delivered responsive multi-channel customer support via WhatsApp, Email, Live Chat, and phone to clients across Kuwait, UAE, Saudi Arabia, Bahrain, Oman, and international markets.

Managed order tracking, product returns, and exchanges, ensuring timely resolutions and maintaining high customer satisfaction.

Managed order tracking, produ

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