Looking for a job

Sawsan Toufan

@sawsantoufan

Customer service center manager at Syriatel Mobile Telecom who progressed from representative to manager while supporting daily operations and customer success.

Syrian Arab Republic

Message

What I'm looking for

I’m looking to bring my experience to an Operations & Partner Success Coordinator role in a remote environment.

At Syriatel Mobile Telecom, I progressed from Customer Service Center Representative to Deputy Customer Service Center Manager and then Customer Service Center Manager.

Across more than 13 years there, I developed experience in customer success, daily operations, and team coordination.

I handled customer complaints, followed up on issues, and prepared reports while maintaining high service standards.

I’m interested in bringing this experience to an Operations & Partner Success Coordinator position in a remote environment.

Experience

Work history, roles, and key accomplishments

Supervisor

syriatel

Apr 2006 - Mar 2019 (12 years 11 months)

Pos supervisor. Owner of kid's wear shop

Customer Service Center Manager

Syriatel Mobile Telecom

Managed customer service center operations, ensuring high service standards and efficient complaint handling. Coordinated team activities and resolved issues to improve customer experience.

Customer Success Team Coordination Problem Solving Daily Operations Complaint Handling Reporting Service standards

Customer Service Center Representative

Syriatel Mobile Telecom

Handled customer inquiries and complaints, ensuring high service standards. Provided support and solutions to enhance customer satisfaction.

Customer Service Complaint Handling Communication Skills Problem Solving

Deputy Customer Service Center Manager

Syriatel Mobile Telecom

Supported customer service center management, overseeing daily operations and team coordination. Assisted in maintaining service quality and resolving customer issues.

Customer Service Team Coordination Operations Problem Solving Reporting