Open to opportunities

Ali Fares

@alifares

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Detail-oriented recruiter with a passion for customer service.

Syrian Arab Republic

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I'm a highly motivated individual with one year of experience in recruitment operations and customer service. My background includes handling communications, managing administrative tasks, and ensuring smooth processes. I pride myself on my excellent communication, problem-solving, and organizational skills, which I have honed through various roles.

Currently, I work as a Recruiter at Maids.cc, where I respond to job applicants, supervise a GPT assistant chatbot, and develop persuasive recruitment strategies. My previous experience as a Customer Service Representative and Central Cashier has equipped me with the ability to address customer inquiries effectively and manage financial transactions accurately.

Fluent in both Arabic and English, I am eager to contribute to a dynamic team and leverage my skills in a challenging and rewarding environment. I am committed to continuous learning and professional development, as evidenced by my ongoing education in English-Arabic Translation at Damascus University.

Experience

Work history, roles, and key accomplishments

Current

Recruiter

Current

Maids.cc

Oct 2024 - Present (8 months)

Responded to incoming chats and calls from job applicants, supervising the GPT assistant chatbot and generating detailed reports. Developed persuasive recruitment strategies to attract top talent and fulfill business needs, ensuring a seamless onboarding process.

Recruitment Customer Service Communication Onboarding Sales

Customer Service Representative

Trolley (Kuwaiti Commercial Company)

May 2024 - Oct 2024 (5 months)

Handled calls, chats, and inquiries regarding company products and services, completing orders and transactions efficiently. Addressed issues, resolved customer complaints, and managed social media accounts including posts and comments.

Customer Service Communication Order Processing Social Media Management Customer Feedback

Central Cashier

Keewan Palace Restaurant

Jan 2024 - Apr 2024 (3 months)

Managed cash transactions by accurately collecting and processing payments, assisting customers with inquiries and resolving discrepancies. Reconciled financial records by tracking daily transactions and preparing accurate financial reports.

Customer Service Payment Processing Report Preparation

Translator And Secretary Assistant

Ministry Of Sports And Youth

Jan 2023 - Dec 2023 (11 months)

Translated international memorandums and expertise contracts within the field of sport, ensuring accuracy and clarity. Assisted the secretary of the bureau with all administrative tasks, including answering calls and greeting clients.

Translation Administrative Support Communication Public Relations Document Management

Education

Degrees, certifications, and relevant coursework

Damascus University

Undergraduate, English-Arabic Translation

Currently pursuing an undergraduate degree in English-Arabic Translation. The program focuses on developing advanced linguistic and cultural competencies essential for effective translation.