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Reema Obaid

@reemaobaid

E-commerce Customer Support Supervisor at iPro, resolving escalated cases and managing orders, returns, and chargeback disputes.

Syrian Arab Republic

Message

What I'm looking for

I'm seeking a remote opportunity where I can contribute to customer experience, e-commerce operations, or technology-focused teams.

At iPro, I handle complex customer inquiries and escalated cases, and manage refunds, returns, and replacements in line with company policies. I was promoted to Supervisor after one month.

I use Shopify and ERP systems to monitor orders, fulfillment, and shipment tracking. I coordinate with suppliers and shipping carriers on delayed or returned shipments, and prepare documentation for chargeback disputes.

My other experience includes customer service and managing a technology product sales page. I also have a background in frontend development, including HTML, CSS, JavaScript fundamentals, and responsive web design.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Customer Support Supervisor

Current

iPro

Handle complex customer inquiries, complaints, and escalated cases professionally. Manage refunds, returns, replacements, and customer resolutions in accordance with company policies.

Customer Service Complaint Resolution Shopify ERP Order Management Shipment Tracking Refunds Returns Replacements Chargeback Disputes Supplier Coordination Logistics Technical Support

Technical Sales Page Manager

Unknown

Managed a technology product sales page and responded promptly to customer inquiries. Provided detailed product information and assisted customers with purchasing decisions.

Sales Pages Client Communication Product Information Content Updates

Customer Service Specialist

Unknown

Assisted customers with inquiries, requests, and complaints efficiently. Provided clear information and professional support to improve overall customer satisfaction.

Customer Service Communication Skills Problem Solving Conflict Resolution