Aya Ali
@ayaali
Dynamic recruiter with expertise in customer service and sales.
What I'm looking for
As a dedicated recruitment professional, I have successfully hired over 150 staff members, including 100+ nannies and 50+ caregivers, while working with Vicekeeper. My experience encompasses the full-cycle recruitment process, from sourcing candidates to conducting interviews and managing candidate pipelines. I pride myself on my ability to generate insightful reports that enhance recruitment efficiency and streamline hiring decisions.
In addition to my recruitment expertise, I have a solid background in customer service and sales. My role at Results involved providing product information, resolving customer complaints, and training new employees. I have honed my skills in client engagement and negotiation during my time as a sales representative at R-Link, where I successfully generated leads and closed deals. My strong communication skills and keen attention to detail have been pivotal in ensuring customer satisfaction and achieving sales targets.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Results
Apr 2024 - Jul 2024 (3 months)
Provided product information and handled customer inquiries, complaints, and resolutions. Trained new employees and ensured customer satisfaction through effective follow-ups and escalations.
Service Staff Recruiter
Vicekeeper
Jan 2024 - Jun 2024 (5 months)
Successfully hired over 100 nannies and 50 caregivers, managing the full-cycle recruitment process. Responsibilities included sourcing applicants, screening CVs, conducting interviews, and maintaining an organized candidate pipeline. Generated reports to monitor recruitment progress and improve efficiency.
Receptionist
Ccit Center
Jan 2020 - Jan 2021 (1 year)
Managed customer inquiries and maintained client contacts. Organized course schedules and student enrollments, ensuring alignment with student interests.
Sales Representative
R-Link
Jan 2020 - Jan 2021 (1 year)
Focused on prospecting and lead generation, engaging clients, delivering sales presentations, and negotiating deals. Conducted market research to identify opportunities and provided feedback on customer preferences.
Education
Degrees, certifications, and relevant coursework
Syrian Virtual University
Bachelor of Mass Communication, Mass Communication
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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