Looking for a job

Asaad Mardini

@asaadmardini

Message

I resolve customer issues and turn negative experiences into positive outcomes.

Syrian Arab Republic

Message

What I'm looking for

I'm looking for a customer-focused role where I can take ownership of client concerns, resolve issues effectively, and help create positive customer experiences.

At maids.cc, I resolved client issues, took ownership of concerns, and followed up to turn negative experiences into positive outcomes. My work helped maintain a 4.8-star Google rating across 16,000+ customer ratings.

I've also managed customer inquiries across calls, email, and chat at Al-Khiami CO. LLC., and maintained accurate high-volume data at Cold Brackets LLC.

Experience

Work history, roles, and key accomplishments

Reputation Officer

Maids.cc

Dec 2024 - Aug 2026 (1 year 8 months)

Resolved client issues effectively and in a timely manner, turning negative experiences into positive outcomes. Maintained a 4.8-star Google rating with 16,000+ customer ratings.

Customer Service Problem Solving Communication Skills Critical Thinking

Customer Business Consultant

Al-Khiami CO. LLC.

Dec 2022 - Nov 2024 (1 year 11 months)

Managed multiple inquiries through calls, emails, and chats simultaneously, resolving customer issues promptly while maintaining quality service. Used CRM software and digital platforms effectively.

CRM Customer Service Multitasking Communication Skills

Data Entry Agent

Cold Brackets LLC

Aug 2021 - Oct 2022 (1 year 2 months)

Accurately input, update, and maintain data in databases and spreadsheets, verifying and reviewing data for errors. Managed large volumes of information while meeting deadlines and maintaining confidentiality.

Data Entry Database Management Spreadsheets Attention To Detail