Hamira Busari

I’m a customer-focused Project Manager with 3+ years of experience resolving client inquiries, managing service relationships, and strengthening customer satisfaction in fast-paced, multi-channel environments.

In my current role as a Project Manager (Client Support & Service Delivery), I serve as the primary point of contact for clients, resolving issues throughout the project lifecycle to maintain consistently positive service experiences. I manage client expectations with proactive, clear communication of progress, changes, and resolutions.

I coordinate with internal teams to resolve client issues efficiently while maintaining service quality across multiple active accounts/projects. I also monitor client-related risks and ensure structured handovers between teams to prevent service disruptions and support continuity.

Previously, as a Client Relationship Executive, I managed a diverse client portfolio and led regular client meetings to understand business needs and address concerns—developing customized engagement strategies that contributed to a 30% increase in customer satisfaction. I responded promptly to inquiries, resolved account issues through cross-functional collaboration, and maintained accurate documentation to ensure consistent service continuity.