Salami Mubaraq

I’m a results-driven Project Management Professional and Customer Relationship Manager with 4+ years of cross-functional experience across IT, e-commerce, and high-volume customer service. I thrive at the intersection of delivery and customer impact—aligning stakeholders, de-risking work, and improving day-to-day operations.

In Agile/Scrum environments, I’ve successfully led 10+ projects from initiation to delivery and facilitated 40+ Agile ceremonies to boost team velocity and quality. I’m skilled in project planning, resource allocation, and status reporting, and I focus on continuous process improvement to deliver measurable outcomes.

As a Customer Relationship Manager (CHAT BRAVO), I manage high-volume communications across multiple accounts during intensive 12-hour daily shifts—handling 100+ customers per account daily. I’ve maintained an exceptional average response time of 1 minute 30 seconds, supported 95% overall customer satisfaction, reduced repeat tickets by 20%, and increased upsell conversions by 15% through tailored guidance.

I also bring proven stakeholder and analytics capability from my project work: launching the “Mentor Hive” platform to 1,000+ users in 3 months, delivering within scope with ₦2.5M budgeting over 12 weeks, and improving risk assessment accuracy by 15% after analyzing 150+ global air crash reports. I continue to build my toolkit through certifications including Google Project Management Certification and project management job simulations.