Open to opportunities

Hamid Raza

@hamidraza1

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SaaS operations leader driving revenue growth, retention, and technical content strategy.

Pakistan

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What I'm looking for

I seek a role where I can lead SaaS growth and retention initiatives, collaborate cross-functionally, and scale customer success while producing high-impact technical content.

I am a SaaS operations leader with 5+ years of experience driving revenue growth and improving customer retention for high-growth e-commerce platforms.

I have managed portfolios valued at up to $500K, reduced churn by 40%, and scaled customer success operations through data-driven retention frameworks and cross-functional collaboration.

As a technical content strategist, I have completed 260+ projects with a 100% job success score, producing API documentation, technical blogs, and conversion-focused content that improves product adoption.

I am results-oriented, comfortable working with product and engineering teams, and focused on translating complex technical concepts into actionable insights that drive business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Copywriter

Current

Upwork

Aug 2012 - Present (13 years 6 months)

Delivered 260+ technical content projects with a 100% job success score, producing API documentation, technical blogs, and conversion-focused product copy that improved adoption and clarity.

Technical Writing API Documentation Content Strategy SEO Conversion Copywriting Product Messaging Remote Collaboration

Growth Executive

Threecolts

Jun 2022 - Jan 2026 (3 years 7 months)

Drove strategic expansion across a multi-product SaaS e‑commerce portfolio, optimizing operational efficiency and aligning growth initiatives with customer needs to maximize portfolio value.

SaaS Operations & Customer Success Retention Strategy Data Analysis Cross Functional Collaboration Portfolio Management

Customer Success Manager

Threecolts & ChannelReply

Jun 2022 - Oct 2024 (2 years 4 months)

Managed customer portfolios up to $500K, reduced churn by 40% through proactive engagement and data-driven interventions, and supported sellers across Amazon, Walmart, Etsy, and eBay to drive retention and expansion.

& Customer Success Account Management Data Analysis Stakeholder Management Onboarding

Customer Success Associate

Threecolts

Feb 2021 - Jun 2022 (1 year 4 months)

Onboarded and supported e‑commerce businesses, analyzed usage to identify upsell opportunities, and contributed to process improvements that increased team efficiency and customer satisfaction.

Onboarding Customer Support Upselling Process Improvement E Commerce Operations Customer Satisfaction