Looking for a job

halima Ismail

@halimaismail

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I resolve written customer issues quickly across chat, WhatsApp, Messenger, and email.

Nigeria

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What I'm looking for

I'm looking for a remote, written-first customer support role where I can own customer conversations, use sound judgment to resolve issues, and contribute reliably on a small team. I'm comfortable with flexible hours, including early mornings, evenings, and weekends.

At L&N Collection, I served as the primary written customer contact on WhatsApp and Facebook Messenger, responding in under 20 minutes on average and maintaining an 85% customer satisfaction rate as message volume grew. I use warmth, active listening, and independent judgment to resolve concerns, including turning a shipping complaint into a repeat purchase and direct referral.

I've also built trust with repeat customers in a fast-paced pharmacy, managed correspondence and coordination at Al-hamsad Rice Mill, and completed hands-on Zendesk and virtual assistant projects. I'm comfortable owning a queue remotely, prioritizing urgent requests, and working flexible hours without relying on scripts or constant oversight.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

L&N Collection

Jun 2025 - Jun 2026 (1 year)

Served as the primary written point of contact for customers on WhatsApp and Facebook Messenger, replying in under 20 minutes on average. Maintained an 85% customer satisfaction rate and resolved a shipping complaint that turned a frustrated customer into a repeat purchase and referral.

Facebook Messenger Written Communication Customer Satisfaction Independent Judgment Queue Management De escalation