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@hakimwiggins
Customer Support Specialist with 10+ years of experience
As a seasoned customer support specialist with over 10 years of experience, I have honed my skills in providing exceptional customer service, managing workflows, and leveraging technical expertise to drive results. With a strong background in administrative and customer-facing roles, I excel in fast-paced environments, utilizing my expertise in Microsoft Office, systems administration, and effective communication to deliver high-end customer experiences.
Throughout my career, I have demonstrated my ability to adapt to diverse industries, from logistics and fitness to IT and government. My experience in help desk operations, technical support, and management has equipped me with the skills to identify and resolve issues, manage teams, and drive productivity. I am committed to delivering outstanding customer service, supporting and managing workflows, and driving business growth.
With a strong educational foundation in business administration and management, I have further developed my technical skills through certifications in IT support, security, and cyber foundations. I am a results-driven professional with a passion for leadership, management, and customer service, always seeking opportunities to grow and advance in the industry.
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Work history, roles, and key accomplishments
K9 Divine
Feb 2022 - Present (3 years 9 months)
Assisted clients in scheduling dog boarding reservations, provided information on services, and addressed concerns. Served as a liaison between clients and the dog boarding facility, conveying important information and ensuring a positive customer experience.
Experis/Manpower Group
Mar 2019 - Jul 2019 (4 months)
Actively engaged in help desk operations, increasing productivity 15% through statistical analysis and accurate decision making. Collaborated cross-functionally to identify and resolve issues to meet and exceed SLAs.
VIDA Fitness & Aura Spa
Nov 2016 - May 2018 (1 year 6 months)
Consistently delivered outstanding customer service and support to all clients and members. Accurately managed inventory of all products offered for sale in the spa and gym.
Niagara Gold & Silver LLC
Sep 2011 - Aug 2013 (1 year 11 months)
Established logistical practices and policies, leading to double-digit profit growth. Secured and monitored physical delivery of over $60 million worth of gold and silver bullion with 0% loss.
US Army Corps of Engineers
Jan 2007 - Apr 2012 (5 years 3 months)
Contributed to the technical support of budget preparation, leading to effective management and decision making. Slashed administration costs 30% by negotiating pricing and fees.
Degrees, certifications, and relevant coursework
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