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hajara atta

@hajaraatta

Cold caller and customer-experience specialist driving lead conversion.

Kenya
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What I'm looking for

I seek a remote role focused on outbound lead generation or customer experience where I can leverage CRM expertise, exceed conversion targets, collaborate with sales/marketing, and grow within a high-performance team.

I am a results-driven cold caller and customer experience professional with over three years of experience in lead generation, outreach, and client relationship building across SaaS, coworking, and service industries.

I specialize in initiating high-volume outbound calls, qualifying prospects, and converting leads through persuasive communication, active listening, and consistent CRM management.

At OfficePhase and Consumer Opportunity I met and exceeded lead-generation and conversion targets, achieved a call-to-conversion rate of 20–30%, and collaborated with sales and marketing teams to refine scripts and outreach strategies.

I bring strong technical proficiency with Zoho and HubSpot CRMs, ticketing systems like Zendesk and Jira, and communication tools including Slack and Zoom, coupled with a professional remote setup and flexible availability.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Daystar University logoDU

Daystar University

Bachelor of Commerce, Accounting

Bachelor of Commerce (Accounting) degree focused on accounting principles and commerce studies at Daystar University in Nairobi, Kenya.

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hajara atta - Customer Experience Manager - OfficePhase | Himalayas