Open to opportunities

Hailey Ng

@haileyng

Message

Cognitive science graduate skilled in SQL, Python, and classroom technology support.

Canada

Message

What I'm looking for

I'm seeking an entry-level role applying SQL and technical support experience, contributing to database and reporting projects, collaborating cross-functionally, and continuing to learn in a supportive, growth-oriented environment.

I am a cognitive science graduate with hands-on experience supporting classroom technology and building data systems; I provided technical support to 600+ instructors and managed setups for 290+ classrooms to ensure reliable operation.

As an administrative intern I developed and managed SQL databases, created detailed Excel reports and dashboards, and organized filing systems that reduced document retrieval time by 30%; I also conducted contract data extraction with 100% accuracy for a reinsurance tracking database.

I have practical experience building a Java mobile app using OOP principles and collaborating via GitHub, and I bring strong troubleshooting, communication, and time-management skills to entry-level roles that let me grow in data, database, and technical support work.

Experience

Work history, roles, and key accomplishments

Technical Support Student Staff

University of Toronto

Sep 2021 - Mar 2024 (2 years 6 months)

Provided technical support to 600+ instructors and managed classroom technology setups for 290+ classrooms, ensuring seamless operation and timely troubleshooting. Maintained and routinely tested systems and supported assisted media capture to preserve instructional continuity.

Classroom AV Technical Support Technical Troubleshooting Systems Testing IT Support

Administrative Intern

Aviva Canada

May 2023 - Aug 2023 (3 months)

Developed and managed SQL databases and Excel dashboards to streamline data storage and reporting, improving reporting efficiency and reducing document retrieval time by 30%. Supported cross-functional projects and maintained clear communication with managers to meet project needs.

SQL Microsoft SQL Server Excel Data Entry Reporting Data Analysis Dashboarding Communication

Team Member

Osmow's

Sep 2020 - Oct 2021 (1 year 1 month)

Delivered exceptional customer service in a fast-paced restaurant environment, trained and mentored new employees, and managed transactions and inventory to support daily operations. Maintained high standards of service to ensure customer satisfaction and operational efficiency.

Customer Service Training Inventory Management POS Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

University of Toronto

Bachelor of Science, Cognitive Science

2020 - 2024

Activities and societies: Minors: History and Philosophy of Science and Technology; Linguistics.

Completed a Bachelor of Science in Cognitive Science with minors in History and Philosophy of Science and Technology and Linguistics at the University of Toronto (Sep 2020–Apr 2024).