Francis Lugemwa - Technical Support Lead - Utatu Opus Limited | Himalayas
FL
Open to opportunities

Francis Lugemwa

@francislugemwa

Technical Support Lead with a passion for data analysis.

Canada

What I'm looking for

Seeking a challenging role that leverages my technical and analytical skills to drive organizational efficiency and growth.

As a seasoned IT professional with a strong educational background in computer science, I have developed a unique blend of technical and analytical skills. With over five years of experience in supporting systems in IT, data processing, and management, I have honed my expertise in developing and implementing IT strategies, policies, and procedures that align with organizational goals.

Throughout my career, I have demonstrated my ability to oversee IT and electronic data operations, ensuring data security, network access, and system backups. I have also evaluated and recommended technological innovations to enhance organizational efficiency. My experience in data analysis and management has equipped me with the skills to identify and resolve data discrepancies, maintain data models, and collaborate with stakeholders to address key metrics in dashboard reporting.

I am a results-driven professional with a proven track record of implementing data quality assurance measures and compliance protocols, reducing malicious network attacks, and proposing and executing server upgrades to improve data access and security. I am confident in my ability to create and maintain IT policies, processes, and training materials to standardize IT practices and enhance data management.

Experience

Work history, roles, and key accomplishments

UL

Technical Support Lead

Utatu Opus Limited

Apr 2022 - Mar 2023 (11 months)

Developed and implemented IT strategies, policies, and procedures aligned with organizational goals. Oversaw IT and electronic data operations, ensuring data security, network access, and system backups.

LI

Data Operations Analyst

Liga Data Inc

Jan 2021 - Apr 2022 (1 year 3 months)

Participated in data collection and validation of incoming feeds/files by observing trendiness. Maintained data models, databases, and documentation for data transparency and accessibility.

IL

IT / Data Officer

ICS Engineering Limited

Oct 2018 - Jun 2021 (2 years 8 months)

Implemented data quality assurance measures and compliance protocols, reducing malicious network attacks by 60% through firewall deployment. Proposed and executed server upgrades to improve data access and security for field engineers via VPN.

Education

Degrees, certifications, and relevant coursework

Mangalore University logoMU

Mangalore University

Master of Science, Computer Science

2018 -

Studied Data Science, focusing on Big Data and ETL processes as part of the Master of Science in Computer Science program.

Bangalore University logoBU

Bangalore University

Bachelor of Science, Computer Science

2012 -

Completed a Bachelor of Science in Computer Science (Honours), with a focus on Computer Science, Mathematics, and Statistics.

Tech stack

Software and tools used professionally

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