Haiia Marouf

Provided bilingual customer support through live chat and email in English and Arabic for Audi and Volkswagen customers across the GCC. Handled inquiries, managed multiple conversations, and maintained customer data using CRM systems and Google Sheets.

Handled inbound customer inquiries, provided property details, followed up with leads, and supported customers throughout the sales process. Maintained client and property data and handled communication and documentation using CRM.

Engaged with customers to promote and sell Etisalat products and services, assisted in selecting plans, handled inquiries, and achieved sales targets. Maintained positive customer relationships to encourage repeat business.

Handled inbound and outbound calls to assist customers with inquiries, complaints, and service issues. Processed billing, technical support, and account management requests while maintaining accurate records.

Translated and subtitled videos, movies, and series from English to Arabic, ensuring accuracy and cultural relevance. Edited and proofread subtitles and managed deadlines for clients.

General education diploma from Beni Suef University, completed in 2021.

Bachelor of Arts in Translation program from Beni Suef University, completed in 2019.

Completed an English course at AUC University.

Completed ICDL certification at Beni Suef University.

Completed a digital marketing course online via Google Garage.

Completed a course in digital painting and 2D illustration at Nayzak School.