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@haideruser2

Technical Support Associate at Tech Mahindra troubleshooting AT&T networks and web applications; built Twakk, a WebRTC video platform.

India
Message

At Tech Mahindra, I handle AT&T networking and wireless-device issues and support a customer-facing web portal. I investigate connectivity, access, and application problems, then share findings with IT and development teams when further support is needed.

At UNIFIED MENTOR PVT. LTD, I developed Twakk, a browser-based peer-to-peer video communication application. It supports audio and video calls, screen sharing, and in-call messaging, using WebRTC and Socket.IO.

At B2BSUCZEZCONSULTING PVT. LTD, I developed responsive frontend components for an e-commerce web application, including shopping cart functionality and product filtering. My academic research examined bias, fairness, privacy, and accountability in generative AI.

Experience

Work history, roles, and key accomplishments

Tech Mahindra logoTM
Current

Technical Support Associate

Jul 2025 - Present (1 year 4 months)

Handle technical issues related to AT&T networking and wireless devices, troubleshooting connectivity and application issues. Support a customer-facing web portal and coordinate with internal teams for resolution.

BL

Front End Developer Intern

B2B SuczeZ Consulting Pvt. Ltd.

May 2024 - Jul 2024 (2 months)

Developed responsive frontend components for an e-commerce web application, ensuring compatibility across desktop and mobile. Implemented shopping cart functionality, real-time price calculations, and product filtering.

Education

Degrees, certifications, and relevant coursework

Christ (Deemed to be University) logoCU

Christ (Deemed to be University)

Master in Computer Applications, Computer Applications

2023 - 2025

Grade: 70.71%

Pursued a Master in Computer Applications with a percentage of 70.71%.

Veer Bahadur Singh Purvanchal University logoVU

Veer Bahadur Singh Purvanchal University

Bachelor of Computer Applications, Computer Applications

2020 - 2023

Grade: 73.2%

Completed a Bachelor of Computer Applications with a percentage of 73.2%.

CE

CETPA

Getting Practical with AWS Cloud Technology, Cloud Technology

Completed a certification in Getting Practical with AWS Cloud Technology.

NA

Networking Academy

Certification in IoT and Cyber Security, IoT and Cyber Security

Completed a certification in IoT and Cyber Security.

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