@vishalprabhu
Full Stack Developer at Mucept Software building MERN applications, including an internship enrolment platform with registration and workflow management.
IndiaAt Mucept Software Pvt. Ltd, I develop internal and client-facing web applications with the MERN stack. I built scalable modules for the Internship Enrolment Platform, including candidate registration, data validation, and workflow management.
I’ve also built project features for revenue forecasting, donor engagement, and manufacturing process tracking. Earlier at HP Inc., I designed an internal metrics portal and built a support dashboard using HTML, CSS, and JavaScript.
Work history, roles, and key accomplishments
Mucept Software Pvt. Ltd
Feb 2026 - Present (8 months)
Developed internal products and client-facing web applications using the MERN stack. Built scalable modules for the Internship Enrolment Platform, developed responsive React.js interfaces, integrated REST APIs, and supported solution architecture.
Mucept Software Pvt. Ltd
Sep 2025 - Jan 2026 (4 months)
Developed internal products and client-facing web applications using the MERN stack. Built scalable modules for the Internship Enrolment Platform, developed responsive React.js interfaces, and integrated REST APIs.
Led a team of 25 ensuring SLA adherence and high customer satisfaction. Designed and maintained an internal web portal for real-time metrics and process documentation, and resolved complex premium customer escalations.
Delivered Tier 2 technical support for NA/EMEA customers, specializing in real-time troubleshooting and escalations. Built a support dashboard to streamline process updates and reduce agent response time.
Managed repair processes, spare-parts ordering, and case follow-ups for global customers. Provided backend support to agents using the SR Dash tool, ensuring accurate case handling and faster turnaround.
E4e Global Solutions
May 2010 - Oct 2010 (5 months)
Progressed from L1 Engineer to Senior Technical Support Engineer / Team Leader, managing a 16-member email support team for Norton (Symantec) customers. Handled L2 escalations and complex technical queries.
Decho Corp.
Nov 2008 - Jan 2010 (1 year 2 months)
Provided customer and technical support for storage solutions, ensuring smooth operations and client satisfaction.
E4e Global Solutions
Jan 2006 - Oct 2008 (2 years 9 months)
Provided customer and technical support for storage solutions, ensuring smooth operations and client satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
2026 -
Pursuing a Bachelor of Computer Applications (BCA) online, with expected completion in the future.
Diploma, Computer Science
Completed a Diploma in Computer Science in 2005.
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