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Hafid Alif AbdillahHA
Open to opportunities

Hafid Alif Abdillah

@hafidalifabdillah

Customer Support Professional combining empathy, analytics, and structured problem-solving to deliver secure digital help.

Indonesia
Message

What I'm looking for

I’m looking for a role where I can combine secure, empathy-driven customer support with data-informed problem solving, improve service satisfaction, and grow through clear SOPs, feedback loops, and measurable outcomes.

I’m a disciplined, empathetic Customer Support Professional with strong analytical and structured problem-solving skills, shaped through the McKinsey Forward program. I support users with active listening, clear communication, and conflict resolution—so customers get secure, high-quality digital help that drives repeat satisfaction.

Beyond support, I build and optimize digital experiences: I track traffic and performance with web analytics, manage domain flipping and website development end-to-end, and create public-transportation content on YouTube with measurable growth. I also bring data privacy & security foundations (Google Certified) and high emotional intelligence (Advanced Diploma in Mental Health/CBT) to every interaction.

Experience

Work history, roles, and key accomplishments

SM
Current

Independent Microtask Contractor

Survey Online and Microtask

Jan 2018 - Present (8 years 5 months)

Delivered data-driven responses for digital micro-tasking and market research projects to support product development and research analysis. Followed company SOPs with strong time management and precision.

Education

Degrees, certifications, and relevant coursework

McKinsey Forward Program logoMP

McKinsey Forward Program

McKinsey Forward Program (Graduate/Alumnus), Management Consulting

Graduate/alumnus of the McKinsey Forward Program, completed in June 2026.

ALISON logoAL

ALISON

Advanced Diploma in Cognitive Behavioural Therapy, Cognitive Behavioural Therapy (CBT)

Earned an Advanced Diploma in Cognitive Behavioural Therapy in 2025.

ALISON logoAL

ALISON

Certificate in Supporting Individuals with Intellectual Disabilities and Mental Illness, Intellectual Disabilities and Mental Illness

Earned a certificate supporting individuals with intellectual disabilities and mental illness in 2024.

Coursera logoCO

Coursera

Foundations of Cybersecurity, Cybersecurity

Completed Google Foundations of Cybersecurity via Coursera in September 2023.

ALISON logoAL

ALISON

Diploma in Mental and Social Health Services and Allied Professions, Mental and Social Health Services

Earned a Diploma in Mental and Social Health Services and Allied Professions in 2023.

SS

SMAN 10 Surabaya

Natural Science Track, Natural Sciences

2006 - 2009

Completed the Natural Science track at SMAN 10 Surabaya from June 2006 to May 2009.

Tech stack

Software and tools used professionally

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