Hafid Alif Abdillah
@hafidalifabdillah
Customer Support Professional combining empathy, analytics, and structured problem-solving to deliver secure digital help.
What I'm looking for
I’m a disciplined, empathetic Customer Support Professional with strong analytical and structured problem-solving skills, shaped through the McKinsey Forward program. I support users with active listening, clear communication, and conflict resolution—so customers get secure, high-quality digital help that drives repeat satisfaction.
Beyond support, I build and optimize digital experiences: I track traffic and performance with web analytics, manage domain flipping and website development end-to-end, and create public-transportation content on YouTube with measurable growth. I also bring data privacy & security foundations (Google Certified) and high emotional intelligence (Advanced Diploma in Mental Health/CBT) to every interaction.
Experience
Work history, roles, and key accomplishments
Founder & Web Developer
Gigtrusty.com
Jan 2026 - Present (5 months)
Designed, developed, and launched Gigtrusty.com using Blogger and custom domain integration. Implemented a content strategy and monitored website performance metrics to support steady traffic growth and platform optimization.
Public Transit Content Creator
Public Transportation YouTube Channel
Jan 2023 - Present (3 years 5 months)
Built a niche YouTube channel about public transportation and handled end-to-end production, editing, and audience engagement. Grew the channel to 577 subscribers.
Candy Co-Owner
Yumma Eucalyptus Candy
Jan 2021 - Present (5 years 5 months)
Co-owned regional confectionery distribution operations, building B2B partnerships and managing direct supply chains. Led customer-facing communications to resolve delivery issues using empathy-driven support.
Stock Photography Contributor
Shutterstock
Jan 2021 - Present (5 years 5 months)
Curated and contributed commercial stock photography while managing portfolio growth through market trend identification. Produced high-quality visual assets using available mobile tools to support ongoing content availability.
Independent Microtask Contractor
Survey Online and Microtask
Jan 2018 - Present (8 years 5 months)
Delivered data-driven responses for digital micro-tasking and market research projects to support product development and research analysis. Followed company SOPs with strong time management and precision.
Domain Flipping & Web Owner
Flipping Domain and Build Website
Jan 2018 - Present (8 years 5 months)
Managed end-to-end domain flipping operations and website development, focusing on brand-name selection and daily content publishing. Used web analytics to maximize digital asset value, reaching over 1,000 viewers in two weeks and 2,600 total viewers within two months.
Snack Reseller
Molreng Seuhahlata-Lata
Jan 2015 - Jan 2020 (5 years)
Handled inventory supply chains and leveraged local networks to support B2B/B2C snack sales. Coordinated with suppliers to optimize profit margins and improve revenue growth.
Apparel Sales Owner
Jersey-D
Jan 2013 - Jan 2014 (1 year)
Managed B2C apparel sales and local distribution logistics while resolving order and size discrepancies with empathy. Drove repeat customer satisfaction through structured communication, conflict resolution, and active listening.
Education
Degrees, certifications, and relevant coursework
McKinsey Forward Program
McKinsey Forward Program (Graduate/Alumnus), Management Consulting
Graduate/alumnus of the McKinsey Forward Program, completed in June 2026.
ALISON
Advanced Diploma in Cognitive Behavioural Therapy, Cognitive Behavioural Therapy (CBT)
Earned an Advanced Diploma in Cognitive Behavioural Therapy in 2025.
ALISON
Certificate in Supporting Individuals with Intellectual Disabilities and Mental Illness, Intellectual Disabilities and Mental Illness
Earned a certificate supporting individuals with intellectual disabilities and mental illness in 2024.
Coursera
Foundations of Cybersecurity, Cybersecurity
Completed Google Foundations of Cybersecurity via Coursera in September 2023.
ALISON
Diploma in Mental and Social Health Services and Allied Professions, Mental and Social Health Services
Earned a Diploma in Mental and Social Health Services and Allied Professions in 2023.
SMAN 10 Surabaya
Natural Science Track, Natural Sciences
2006 - 2009
Completed the Natural Science track at SMAN 10 Surabaya from June 2006 to May 2009.
Availability
Location
Authorized to work in
Website
thelabearning.blogspot.comPortfolio
gigtrusty.comSocial media
Job categories
Skills
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