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Daniel Rojas Menjure

@danielrojasmenjure

Customer support specialist who resolves complex issues fast, improves CSAT, and drives cross-sell in remote environments.

Colombia

Message

What I'm looking for

I’m looking for a remote customer support role where I can own high-volume tickets, hit SLA and CSAT goals, troubleshoot across chat/email/voice, and support retention and revenue through cross-selling.

I’m a customer support specialist who thrives in high-volume, remote-ready environments. I handle high-impact customer interactions across chat, email, and voice, resolving complex issues while keeping service quality strong.

In my customer support experience, I managed inbound interactions across multiple channels, followed SLA guidelines, and delivered timely ticket resolution that supports CSAT and retention. I’m skilled in troubleshooting, active listening, communication, and critical thinking—especially when customers need fast, accurate help.

I also bring commercial momentum through cross-selling and upselling. As a Customer Acquisition Specialist and Cross-Sales Representative, I engaged customers with value-driven product knowledge, converted opportunities, handled objections, and guided customers to optimal solutions—while maintaining a customer-first, results-driven mindset. Beyond BPO, I built real-world service excellence in hospitality by delivering fast, high-quality service in high-pressure settings.

Experience

Work history, roles, and key accomplishments

Casual Dining Attendant

Casual Dining

Jan 2024 - Jan 2026 (2 years)

Delivered fast, high-quality service in high-pressure hospitality environments while supporting smooth guest experiences.

Customer Service High Pressure Service Order Assistance Team Collaboration Time Management Communication Problem Solving Service standards Upselling Support

Assistant Server

Garfinkle’s

Jan 2022 - Jan 2023 (1 year)

Ensured guest satisfaction through efficient, friendly service in a hospitality setting. Supported service operations to maintain a positive dining experience.

Customer Service Efficient Service Friendly Communication Team Collaboration Service standards Time Management

Houseman

Ritz-Carlton Club

Jan 2021 - Jan 2021 (0 months)

Maintained high service standards in luxury hospitality by supporting day-to-day guest and facility needs.

Luxury Hospitality Service standards Team Collaboration Communication Attention To Detail Time Management Problem Solving Customer Service

Customer Service Representative

24-7 Intouch

Jan 2020 - Jan 2021 (1 year)

Managed high-volume inbound customer interactions across multiple channels, resolving issues while maintaining strong CSAT. Followed SLA guidelines to ensure timely ticket resolution.

Ticketing Live Chat Support Email Support Voice support Troubleshooting Customer Retention CSAT Management SLA Multichannel Support

Cross-Sales Representative

Full Potential Solutions

Jan 2024 - Present (2 years 5 months)

Provided technical and product support while identifying upsell opportunities and improving customer retention. Handled objections and guided customers to optimal solutions.

Technical Support Product Support Upselling Cross Selling Customer Retention Troubleshooting Objection Handling Multichannel Support

Customer Acquisition Specialist

Concentrix

Jan 2021 - Present (5 years 5 months)

Engaged and converted customers through effective communication and product knowledge in a fast-paced BPO environment. Improved acquisition performance by demonstrating value-driven solutions.