Hadassah Charles McLeod
@hadassahcharlesmcleo
I coordinate client operations, build reliable workflows, and support founders across remote, high-volume environments.
Trinidad and TobagoWhat I'm looking for
At Atlanta Challenge LLC, I manage up to 15 active client accounts, coordinate communications, contracts, payments, scheduling, and documentation, and build SOPs that let the founder focus on growth. I maintain accurate Zoho and Zendesk records while resolving logistics, pricing, and service-delivery issues with urgency.
I've also maintained a 96–98% collection rate at Furness Group of Companies, coordinated client projects at Paradox Studios, and handled 90+ daily customer interactions at American Airlines. My experience combines client care, confidential documentation, process improvement, and practical familiarity with the Wyoming LLC formation journey for international entrepreneurs.
Experience
Work history, roles, and key accomplishments
Client Operations & Account Manager
Atlanta Challenge LLC
Jan 2021 - Present (5 years 8 months)
Serve as the primary operational point of contact for the founder, managing client communications, scheduling, documentation, and logistics across multiple concurrent programs. Manage up to 15 active client accounts, build SOPs, and maintain CRM records.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Science, Business Management and Psychology
Pursued a Bachelor of Science in Business Management and Psychology.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Salary expectations
Job categories
Skills
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