Habeebat Oyewole

I am a dedicated, service-oriented Customer Service Representative with over four years of experience managing inquiries, resolving complaints, and supporting client satisfaction initiatives. I consistently deliver high-quality phone and email support, maintain strong customer relationships, and use CRM tools to track interactions and improve resolution times.

My background includes reducing escalations by 20%, contributing to a 15% revenue increase through upselling, and achieving satisfaction rates of 95% and inquiry resolution accuracy of 98%. I excel at multitasking, conflict resolution, and cross-team communication to ensure reliable service delivery.