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Habeebat Amoo

@habeebatamoo

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Customer Service Specialist at Guaranty Trust Bank, resolving 30+ customer disputes daily and handling KYC/AML checks.

Nigeria

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What I'm looking for

I’m looking for remote opportunities in customer support, customer service, virtual assistance, or administrative support, with availability for international working hours.

At Guaranty Trust Bank, where I work as a Customer Service Specialist through ICS, I handle financial workflows and account inquiries using Finacle and BASIS. I resolve up to 30+ customer disputes daily and carry out KYC and AML checks.

At MOULAM OIL, I supported the Chief Executive Officer with administrative coordination and organized crude-oil sales invoices to improve visibility into outstanding payments. I use Microsoft 365, Asana, and Canva for reporting, organization, and client materials, and I’m trained in virtual assistance and data analytics.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

ICS (Seconded to Guaranty Trust Bank)

Jan 2019 - Present (7 years 10 months)

Managed high-volume financial workflow and account inquiries for a premium client portfolio, utilizing Finacle and BASIS to process complex transactions with 100% data entry accuracy. Resolved up to 30+ customer disputes daily, applying advanced verbal de-escalation techniques to handle high-stakes financial complaints and boost client retention scores.

Finacle SAP BASIS KYC AML Compliance Microsoft 365 Asana Canva Customer Relationship Management Financial Data Entry Calendar Management High Stakes Case Resolution Process Optimization

Executive Assistant to the Chief Executive Officer

Moulam Oil

Jan 2017 - Dec 2018 (1 year 11 months)

Supported the Chief Executive Officer with administrative coordination, document organization, and general office support. Organized and reviewed crude-oil sales invoices to improve visibility into outstanding payments and financial records.

Excel Document Management Administrative Support Invoice Management Confidentiality

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Business Administration

Pursuing a Bachelor of Science in Business Administration remotely, with an expected completion in the future.

Data Analytics

Certificate, Data Analytics

Completed a Data Analytics Certificate in October 2026.

Digital Marketing, Social Media and Advertising Training

Certificate, Digital Marketing

Completed Digital Marketing, Social Media and Advertising Training in May 2026, covering digital marketing fundamentals, social media management, advertising, and related portfolio activities.

Federal Polytechnic, Ede

Higher National Diploma, Business Administration and Management

Earned a Higher National Diploma in Business Administration and Management.

Virtual Assistant Training

Certificate, Virtual Assistance

Completed Virtual Assistant Training in July 2026, covering virtual assistance, administrative support, remote-work practices, and digital productivity tools.