Gwardias User
@gwardiasuser
I resolve complex customer and technical issues across fintech, IT support, and retail environments.
MoroccoWhat I'm looking for
I've supported CleverCards customers with card activation, account access, payment faults, and verification issues, owning cases from first contact through confirmed resolution. I also helped clear 200+ cases while maintaining clear, professional communication in a high-volume fintech queue.
At Otonomee, I delivered remote IT support for multiple Irish county councils, diagnosing infrastructure and software issues while coordinating with on-site engineers. At Pharmacy Hay Manar, I combine front-of-house support with IT management, resolving customer concerns, training staff, and keeping workstations, networks, POS systems, and support tickets running reliably.
I've also built and deployed live Flutter, React, MySQL, and AI-powered systems used by pharmacy staff, bringing hands-on technical depth to every support conversation. I'm looking to bring that end-to-end customer care and troubleshooting approach to subscription and membership support in travel and media.
Experience
Work history, roles, and key accomplishments
IT Manager (Part-time) & Front-of-House Support
Pharmacy Hay Manar
Jan 2023 - Present (3 years 7 months)
Served customers directly at reception during peak periods, handling walk-in enquiries and phone calls and de-escalating angry and upset customers. Acted as first-line support for a team of 4 staff, training them on the daily use of every software and hardware system on site and troubleshooting live during business hours.
Customer Support Specialist
CleverCards
Apr 2026 - Jun 2026 (2 months)
Resolved customer issues involving card activation, account access, and payment card faults in a fast-paced fintech environment, working each case through to a confirmed resolution. Contributed to a team effort that cleared 200+ support cases within a short timeframe, sustaining a high-volume queue without letting response quality drop.
Remote Support Specialist
Otonomee
Dec 2025 - Feb 2026 (2 months)
Delivered remote IT support to multiple county councils across Ireland, diagnosing and resolving a wide range of infrastructure and software issues under time pressure. Collaborated cross-functionally with on-site engineers to close incidents accurately and on schedule, consistently maintaining high customer satisfaction scores.
IT Project Lead (Internship)
Pharmacy Hay Manar
Jun 2025 - Sep 2025 (3 months)
Led development of a custom AI-powered stock management system (React, MySQL) for a live pharmacy, from requirements through to full deployment. Won staff buy-in for the new system by running demos, listening to concerns about changing established routines, and onboarding every user personally until adoption was complete.
Education
Degrees, certifications, and relevant coursework
Cardiff Metropolitan University
Bachelor of Science, Software Engineering
2023 -
Pursuing a BSc (Hons) in Software Engineering with a focus on Cybersecurity, taught and assessed entirely in English.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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