@abdellahrahal
Customer Support Specialist at Microsoft who resolved 40+ daily technical cases and reached 92% first-contact resolution.
MoroccoAt Microsoft, I provided remote technical support for products and services, troubleshooting account, software, and configuration issues. I handled 40+ cases per day and reached 92% first-contact resolution.
At Wise, I resolved international transfer, sign-up, and payment issues by phone, chat, and email, maintaining 98% CSAT. I also supported EasyJet customers with bookings, changes, and refunds, earning a 98% customer satisfaction rating.
Work history, roles, and key accomplishments
Resolved customer issues with international transfers, account sign-ups and payments by phone, chat and email, maintaining 98% CSAT. Guided customers through identity verification and account security checks in line with compliance procedures.
Provided remote technical support for Microsoft products and services, handling 40+ cases per day. Troubleshot account, software and configuration issues step by step, reaching 92% first-contact resolution.
Handled bookings, changes and refunds, earning a 98% customer satisfaction rating. Matched customers to the right travel options through consultative, empathetic communication.
BGP Group
Aug 2021 - Feb 2022 (6 months)
Checked geophysical survey data (seismic, gravity, magnetic) for accuracy, building strong attention to detail.
Degrees, certifications, and relevant coursework
Bachelor's Degree, English Studies
2016 - 2020
Bachelor's Degree in English Studies from Mohammed V University, Rabat, from 2016 to 2020.
Software and tools used professionally
MoroccoYou can contact Abdellah and 90k+ other talented remote workers on Himalayas.
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