Othmane Yassine

I’m a technical support professional focused on troubleshooting technical issues, customer support, and incident resolution across remote and in-person environments. I guide users through problems with clear, effective solutions.

At Yango, I assist users during rides with payment issues, driver-related concerns, and technical difficulties with the Yango app. I resolve problems across delivery services by supporting orders, tracking, and delivery times, and I troubleshoot issues quickly.

I also analyze user feedback and handle complaints, forwarding insights to support improvements. I work with CRM software such as Salesforce and Zendesk to manage customer communication and case progress.

Before that, my Royal Gendarmerie of Morocco service shaped my problem-solving discipline under pressure—conducting investigations, gathering evidence, and maintaining public safety through patrols and checkpoints. Earlier, at FlowerTim, I strengthened my customer service fundamentals by handling inquiries, order processing, and point-of-sale operations.