Othmane Yassine
@othmaneyassine
Technical support professional troubleshooting issues and delivering clear customer solutions across remote and in-person environments.
What I'm looking for
I’m a technical support professional focused on troubleshooting technical issues, customer support, and incident resolution across remote and in-person environments. I guide users through problems with clear, effective solutions.
At Yango, I assist users during rides with payment issues, driver-related concerns, and technical difficulties with the Yango app. I resolve problems across delivery services by supporting orders, tracking, and delivery times, and I troubleshoot issues quickly.
I also analyze user feedback and handle complaints, forwarding insights to support improvements. I work with CRM software such as Salesforce and Zendesk to manage customer communication and case progress.
Before that, my Royal Gendarmerie of Morocco service shaped my problem-solving discipline under pressure—conducting investigations, gathering evidence, and maintaining public safety through patrols and checkpoints. Earlier, at FlowerTim, I strengthened my customer service fundamentals by handling inquiries, order processing, and point-of-sale operations.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Yango
Aug 2024 - Apr 2026 (1 year 8 months)
Provided technical support for Yango app/website users, resolving ride-related issues including payment problems and driver/ride difficulties. Diagnosed technical issues quickly, managed customer feedback and complaints in CRM tools (e.g., Salesforce/Zendesk), and supported delivery/order troubleshooting.
Gendarme
Royal Gendarmerie of Morocco
Sep 2018 - Jun 2024 (5 years 9 months)
Maintained public safety through patrols, checkpoints, and law enforcement operations while responding to emergencies and resolving conflicts. Conducted investigations by gathering evidence, handling incident reports and administrative documentation, and using computer systems for case management.
Customer Service Agent
Flowertim
Jul 2016 - Sep 2018 (2 years 2 months)
Assisted customers with inquiries, order placement, and product selection for customized flower gifts. Managed sales transactions and point-of-sale operations, coordinated order processing, and resolved customer issues while maintaining high service standards.
Education
Degrees, certifications, and relevant coursework
First Royal Military High School
High School Diploma, Life and Earth Sciences
2017 - 2018
Completed a High School Diploma in Life and Earth Sciences at First Royal Military High School from 09/2017 to 07/2018.
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Othmane?
You can contact Othmane and 90k+ other talented remote workers on Himalayas.
Message OthmaneFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
