Ouhadi Salaheddine

I’m a customer-focused service professional with a proven ability to build trust, solve problems, and create positive experiences. I’m known for clear communication, patience, and a positive attitude, especially when handling complex inquiries.

In my Technical Support experience at Majorel, I resolved hardware, software, and connectivity issues across iPhone, iPad, Mac, and Apple Watch. I also supported Apple ID, iCloud, backups, and data recovery, while performing device setup, updates, and troubleshooting steps including resets, diagnostics, and recovery modes.

As a Loyalty Specialist at Telus Digital, I delivered high-quality customer support via phone and chat while maintaining strong satisfaction scores. I retained customers by addressing billing, plan, and device concerns with tailored solutions, handled account reviews to identify savings opportunities, and recommended loyalty offers.

At HYTECH, I deliver high-volume customer support for a fintech trading platform, assisting users with account and transaction-related inquiries. I also help with promotions and bonus-related questions, resolve login and account access issues, and ensure secure and timely user authentication while accurately documenting and escalating when needed.