Guy Schafrad

Planned and ran SEO, Google Ads, and social media campaigns for three business partners, increasing average monthly leads by 40% and conversion rates by 25%. Improved e-commerce strategies through product-page SEO, retargeting, and customer journey mapping.

Provide one-to-one French tutoring tailored to each learner’s goals and proficiency level. Prepare activities to build vocabulary, grammar, pronunciation, and conversation skills, and monitor progress.

Presented live games in English and French, explaining rules and procedures clearly to players. Hosted interactive games with an engaging, professional on-camera presence and answered player questions.

Provided bilingual customer support for Toyota Connected Services, including connectivity, subscriptions, account management, and in-vehicle technology. Handled high-volume customer interactions and used Salesforce to document cases.

Taught French to students with varied language levels and learning needs. Prepared lessons to develop speaking, listening, reading, and writing skills, and provided feedback to support student learning.

Prepared surfaces by cleaning, sanding, patching, and priming. Applied paint and other coatings to interior and exterior surfaces using brushes, rollers, and spray equipment while following safety procedures.

Provided bilingual customer support through social media channels and contributed to a 25% improvement in satisfaction scores. Used Salesforce and Khoros to manage customer inquiries and track sentiment.

Planned and executed campaigns to promote company products and services. Managed marketing content and customer engagement across multiple channels, and monitored campaign performance.

MBA in Digital Marketing from University Canada West, completed in December 2025.

Certified E-Commerce Specialist from the Digital Marketing Institute, completed in March 2025.

Google Ads Certification from Google Skillshop, completed in May 2025.

Social Media Internship from Classic, completed in June 2025.

Certified Digital Marketing Associate from the Digital Marketing Institute, completed in January 2025.

Bachelor of Science in International Business Administration and Management from United States International University, completed in September 2022.

Baccalauréat in Latin and Philosophy from Petit Séminaire Saint-Jean-XXIII de Vida, completed in July 2018.