Open to opportunities

Hiba Arfaoui

@hibaarfaoui

Message

Bilingual communications and training professional driving multilingual engagement across impact and tech.

Canada

Message

What I'm looking for

I’m looking for a remote-ready role where I can lead bilingual communications and facilitate practical training, using data to improve engagement. I thrive in mission-driven teams that value accessibility, collaboration, and measurable impact.

I’m a bilingual (French/English) communications and training professional with 5+ years of international experience across NGOs, tech startups, and social-impact organizations in Canada, Europe, and Africa. I combine strategic thinking with hands-on execution to help teams strengthen visibility, engagement, and learning outcomes.

I design and deliver training programs and multilingual content strategies—then measure impact. From facilitating interactive workshops to managing KPIs and adapting approaches based on engagement data, I focus on practical results and clear, accessible communication.

In my recent roles, I produced and distributed multilingual communications across social media, websites, newsletters, and press releases, while maintaining media relationships and supporting translation coordination for linguistic accessibility. I also delivered bilingual SharePoint training at beginner through advanced levels, covering libraries, permissions, Power Automate, and Microsoft 365 integration.

Before that, I led digital marketing campaigns that improved engagement, reach, and retention, and I mentored learners through a structured 12-week digital marketing curriculum. I’m energized by roles that blend communications, facilitation, and data-driven optimization—especially in organizations with real-world mission and community impact.

Experience

Work history, roles, and key accomplishments

Current

Founder & Events Producer

Current

Kafishanta

Jan 2026 - Present (4 months)

Founded a community and cultural events initiative, managing end-to-end event planning, production, and on-the-ground execution. Created and managed social media content and communications while coordinating logistics, partnerships, and event promotion.

Event Planning Event Production Community Building Communications PR Partnership Management Logistics Coordination On Site Execution

Current

Board Member

Current

Le Frigo Vert

Sep 2025 - Present (8 months)

Participate in strategic decision-making and governance to support the organization’s financial sustainability and mission alignment. Contribute to ongoing oversight and organizational direction.

Board Governance Strategic Planning

Current

Steering Committee Member

Current

Shift

Sep 2025 - Present (8 months)

Support planning and development of civic engagement programs through participation in strategic direction. Help coordinate initiatives and contribute to program direction.

Civic Engagement Program Planning Strategic IT Direction Stakeholder Management Governance Support Cross Functional Collaboration

Communications Coordinator

Brique Par Brique

Feb 2025 - Sep 2025 (7 months)

Produced and distributed multilingual (FR/EN) content across social media, website, newsletters, and press releases to grow community engagement. Coordinated the video production cycle and managed Mailchimp and social media KPIs to adapt strategy based on performance data.

Media Relations Mailchimp Social Media Management KPI Tracking Community Engagement Translation Coordination

Bilingual SharePoint Trainer

Canadian Forces Morale & Welfare Services

Sep 2024 - Nov 2024 (2 months)

Designed and delivered bilingual (FR/EN) SharePoint training for beginner to advanced audiences using interactive demonstrations and workshops. Covered libraries, permissions, Power Automate automation, and Microsoft 365 integration, adapting pacing to participant needs.

SharePoint Microsoft 365 Power Automate Curriculum Design Permissions Coaching

Digital Marketing Account Manager

GarciCom

Feb 2024 - Jul 2024 (5 months)

Developed data-driven digital strategies that increased client engagement by 25% and improved client retention by 20%. Managed multi-platform campaigns delivering 15% growth in social media reach and supported sales performance.

Digital Marketing Strategy Marketing Analytics Campaigns KPI Tracking Client Retention Sales Performance

Digital Marketing Manager & Strategist

Swiss Premium Negoce SA

Oct 2023 - Feb 2024 (4 months)

Led cross-functional collaboration to develop multilingual content and SEO-focused strategies with teams in Italy and Switzerland. Increased brand visibility by 30%, boosted audience engagement by 40%, and drove 20% sales growth through digital campaigns and online presence optimization.

SEO Strategy Cross Functional Collaboration Content Marketing Digital Campaigns Sales Growth Marketing Analytics

Digital Marketing Instructor

GoMyCode

Aug 2021 - Mar 2022 (7 months)

Designed and delivered a comprehensive 12-week digital marketing curriculum (5 hrs/week) covering core campaign and content skills. Mentored students through hands-on projects in SEO, social media strategy, content creation, and analytics.

Digital Marketing Curriculum SEO Social Media Strategy Content Creation Marketing Analytics Mentorship Project Based Learning

Soft Skills Trainer

MindFitness

Dec 2019 - Sep 2020 (9 months)

Delivered time management, productivity, and mindfulness training programs across multiple Tunisian universities. Conducted conferences for institutions including INSAT and FST IEEE through both online and in-person sessions.

Time Management Mindfulness Facilitation Curriculum Development

Education

Degrees, certifications, and relevant coursework

IHEC Carthage

Master's Degree in Digital Marketing, Digital Marketing

2021 - 2023

Master's degree in Digital Marketing focusing on information systems innovation, data-driven marketing (IoT, social media, mobile), and e-commerce strategy.