Foning Delor

I am a bilingual Customer Service and Call Center Specialist with over six years of experience in delivering high-quality support in fast-paced, customer-centric environments. My proficiency in handling inbound and outbound calls, emails, and live chats has allowed me to excel in de-escalating customer issues and promoting services effectively. I pride myself on my strong communication skills and empathy, consistently exceeding customer satisfaction goals.

In my previous roles, I have provided Tier 2 support for both corporate and individual clients, ensuring first-call resolution and maintaining high customer satisfaction ratings. I have developed scripts and response templates to streamline support processes and assisted in training new staff on CRM tools and customer communication standards. My recent experience as a Marketing and Communication Manager has further enhanced my ability to develop comprehensive marketing strategies and manage digital marketing efforts, aligning them with business goals.