Open to opportunities

Guy Ling

@guyling

Ex-JPMorgan supervisor. Built systems for Goldman Sachs & EQT. Trilingual (EN/ZH). 24/7 Technical Support & Founder Ops. Zero training time.

United Kingdom

Message

What I'm looking for

I’m looking to own enterprise onboarding and implementations in fintech—driving UAT, data migration, and configuration work—while partnering with product, engineering, and finance to improve KPIs, reduce defects, and deliver reliable, high-velocity client outcomes.

I drop into fast-growing FinTech platforms and lean early-stage startups to completely offload their technical support, customer onboarding, and data migration backlogs—with zero training ramp-up time.

As a 100% location-independent, trilingual operator (English, Native Mandarin, Cantonese), I provide flawless 24/7 timezone coverage for cross-border operations and high-concurrency ticket management.

WHAT I BRING TO YOUR EARLY FOUNDING TEAM:
• Institutional Infrastructure DNA: Supervised £4B–£10B AUM fund accounting ledgers at J.P. Morgan with zero margin for error.
• Enterprise Platform Delivery: Engineered data migrations, schema mapping, and validation testing (UAT) for Tier-1 accounts including Goldman Sachs, EQT, LGT, and Bridgewater Associates.
• Ticket & Live Chat Mastery: Handled high-volume user escalation queues via Zendesk and Jira Service Desk, maintaining a 98.4% historic personal CSAT score.
• Legal & Commercial Execution: Drafted and processed cross-border commercial trade document frameworks (NDAs, LOIs, SPAs) for multi-million dollar pipelines.

SYSTEM & TECH MATRIX:
Zendesk, Jira Service Desk, SQL, Python, iLevel, V3locity, SAP, Oracle

I operate purely as a highly efficient remote contractor. If your platform is scaling fast and your team is drowning in data formatting, database errors, or customer queues, I can drop in tomorrow and execute without supervision. No corporate hand-holding required.

Experience

Work history, roles, and key accomplishments

Current

Trade Operations Closer

Current

Freelance

May 2024 - Present (2 years 5 months)

Support commodity transactions end-to-end as a deal closer, coordinating cross-border communication, documents, and stakeholder follow-through. Authored and maintained localized SOPs and negotiation/closing templates, including drafting and aligning commercial contracts (e.g., ICPOs, LOIs, NDAs, and master sales agreements).

SOP Development Deal Negotiation Contract Drafting Cross Border Commercial Communication Sales Cycle Management Risk Mitigation Legal Alignment

Technical Implementation & EA (FinTech)

Hazeltree

Mar 2017 - Dec 2023 (6 years 9 months)

Owned enterprise onboarding and implementation workflows, including helpdesk ticketing configuration setup and client-facing documentation frameworks. Led historical data migration and opening balance reconciliation from legacy systems into cloud platforms, serving as escalation point for ledger discrepancies, transaction-processing issues, and reporting breaks.

Enterprise Onboarding Client Documentation Frameworks Data Migration Escalation Management

Senior Technology Consultant

Suisse Tech Partners

May 2022 - Aug 2022 (3 months)

I joined STP to help to enhance existing functionalities and develop new functionalities to facilitate the growth plan.
• Building and designing new capabilities in PMplus.
• Providing continuous support and solutions to issues reported by the clients

Technology Solutions Analyst

Vitech Systems

Dec 2018 - Apr 2022 (3 years 4 months)

Acting as senior solution analyst and business face-off for the delivery team. I was responsible for supporting the planning, design and execution of solution on bespoke web-based software/AWS application which covered a wide range of instruments and transactions utilising scrum methodology.
• In charge of the full software development lifecycle
• Testing and delivering regulatory change

Technical Change Business Analyst

DPI

Mar 2017 - Nov 2018 (1 year 8 months)

Worked as a Technical Change Business Analyst at DPI, supporting technical change activities and related stakeholder delivery. Implemented i-Level.

SDLC System Configuration User Acceptance Testing Data Migration

Finance Business Partner (FP&A)

WTW

Oct 2016 - Dec 2016 (2 months)

Provided finance business partnering support and FP&A analysis for WTW.

FP&A Business Partnering Performance Analysis Financial Analysis

Portfolio Performance Analyst

Pantheon Ventures

Jan 2016 - Aug 2016 (7 months)

Performed portfolio valuation and performance analysis work at Pantheon Ventures.

Performance Analysis

Real Estate Fund Accountant Supervisor

J.P. Morgan

Jun 2015 - Dec 2015 (6 months)

Supervised real estate fund accounting activities at J.P. Morgan, overseeing fund accounting operations and related reporting responsibilities.

Fund Accounting NAV Calculation

Technical Account Manager / CS Ops

Guy Ling

Provided technical account management and customer operations support, including customer success process optimization. Coordinated global enterprise software implementations and used SOP/process frameworks to improve service delivery.

Customer Operations Technical Account Management Cross Functional Collaboration System Configuration User Acceptance Testing Data Migration