Open to opportunities

GUSTAVO WALTRICK

@gustavowaltrick

Message

Results-driven hospitality professional combining data analysis expertise and multilingual communication.

Portugal

Message

What I'm looking for

I am seeking a remote or hybrid role that combines hospitality operations with data analysis, CRM-driven customer retention, and opportunities for impact and growth.

I am a hospitality professional with 7+ years of experience in sales, reservations, customer service, and marketing, leveraging data-driven insights to optimize performance and boost customer retention.

I have implemented CRM systems, developed dashboards with Power BI, and used SQL, Python and Advanced Excel to produce actionable reports and improve operational efficiency across reservations and fleet management.

Fluent in English and Portuguese and proficient in Spanish, Italian and French, I seek a remote or hybrid role where I can combine hospitality expertise with analytical skills to drive growth and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Multilingual Receptionist

Current

Sicily by Car

Sep 2024 - Present (1 year 2 months)

Manage front-desk operations for international clients, conduct fleet analysis and daily reporting to improve vehicle utilization, and implemented a CRM system that improved data management and reduced check-in wait times.

Customer Service Fleet Management CRM Cash Handling Reporting Multilingual Communication Data Analysis Excel

Receptionist

Drivalia

Feb 2023 - Aug 2024 (1 year 6 months)

Supported rental contract processing, cash handling and fleet data entry for international customers, improving administrative accuracy and client satisfaction in a high-volume airport environment.

Customer Service Contract Management Cash Handling Data Entry Multilingual Communication CRM

Marketing and Sales Supervisor

Private Luxury Farm Hotel

Jan 2020 - Dec 2023 (3 years 11 months)

Led marketing and reservations, executing multi-channel campaigns and loyalty programs that increased repeat bookings by 15% and grew social media followers by 10,000 while boosting annual bookings and revenue.

Marketing Strategy Sales & Management CRM Social Media Management Market Analysis Multilingual Communication Reporting

Education

Degrees, certifications, and relevant coursework

Prepara Portugal

Data Analysis and Information Technology

2025 - 2026

Undertook a course on Data Analysis and Information Technology Applied to Management with emphasis on IT tools, big data, AI, and integrating data analysis into management routines.

IBM (online)

Professional Certificate, Data Analysis

2025 - 2025

Activities and societies: Certificates: Python Project for Data Science; Data Visualization with Python; Databases and SQL for Data Science with Python; Data Analysis with Python; Generative AI for Data Analytics; Python for Data Science, AI & Development; Data Visualization and Dashboards with Excel and Cognos; Excel Basics for Data Analysis.

Completed an IBM Data Analyst Professional Certificate covering data analysis, Python, SQL, and visualization tools.