Gustavo Molina
@gustavomolina
Senior Customer Success Manager accelerating product adoption and retention.
GuatemalaWhat I'm looking for
I am a Senior Customer Success Manager focused on accelerating time-to-value and reducing churn through effective onboarding, technical integrations, and change management.
I have managed portfolios across SMB and mid-market segments, delivering high-volume onboardings and overseeing complex automation workflows while serving as a trusted advisor to customers.
My background includes technical support and training at scale, cross-functional partnership with Product, Support, Engineering, and Sales, and hands-on experience with HubSpot, Salesforce, and routing workflow integrations.
I deliver measurable outcomes—improving recurring revenue, increasing NPS, and shortening onboarding time-to-value—while mentoring teams and influencing product roadmaps to better serve customers.
Experience
Work history, roles, and key accomplishments
Manage ~80 mid-market accounts, leading onboarding and technical integrations to accelerate time-to-value and drive adoption while influencing product roadmap through usage insights.
Managed 200+ SMB accounts, delivered 20+ onboardings per month and reduced onboarding time-to-value by 30% while identifying risks to reduce churn and improve adoption.
Customer Success Manager
Upcoach
Mar 2021 - Nov 2021 (8 months)
Managed onboarding, training, and customer lifecycle from first login to renewal, conducting account reviews to identify value gaps and expansion opportunities.
Customer Relations Manager
Skyline Payment Systems
Jul 2020 - Feb 2021 (7 months)
Managed post-sales relationships and ensured successful implementations across industries through onboarding support and long-term satisfaction initiatives.
Delivered advanced technical support for IBM Security Systems and trained new team members on Salesforce, Oracle, and internal tools, improving team efficiency by 40%.
Education
Degrees, certifications, and relevant coursework
Universidad Galileo
Bachelor of Business Administration, Business Administration
2016 - 2020
Completed a Bachelor of Business Administration program focused on foundational business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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