Isabel Hernandez
@isabelhernandez1
I improve enterprise customer operations, onboarding, escalations, and adoption across complex technology environments.
GuatemalaWhat I'm looking for
I'm currently managing customer relationships at HiriAI, an AI-native recruiting SaaS platform, supporting onboarding, adoption, product understanding, and ongoing engagement.
I partner with customers and internal teams to understand recruitment workflows, demonstrate product capabilities, and turn client needs into actionable follow-up across AI-powered screening, matching, and workflow automation.
Previously, I led customer and billing operations for Xerox enterprise accounts through HCL Technologies, coordinating Sales, Finance, Pricing, Contracts, IT, Operations, and Customer Care. I managed escalations, renewals, contract modifications, pricing implementations, SLA performance, migrations, and operational risk.
Over 14+ years, I've supported enterprise accounts, international team transitions in the Philippines and Sri Lanka, and process improvement through KPI analysis and root-cause resolution. I bring an MBA and hands-on experience with Salesforce, SAP, Oracle, ServiceNow, Workday, Ariba, ValueQuix, and Advanced Excel.
Experience
Work history, roles, and key accomplishments
Client Success Manager
HiriAI
Sep 2026 - Present (0 months)
Manage customer relationships for an AI-native recruiting SaaS platform, supporting onboarding, adoption, product understanding, and ongoing engagement. Partner with customers and internal stakeholders to understand recruitment workflows and translate client needs into actionable follow-up.
Led customer and billing operations for Xerox enterprise accounts, coordinating Sales, Finance, Pricing, Contracts, Customer Care, IT, and Operations. Managed international teams in the Philippines and Sri Lanka, escalations, SLA performance, renewals, and process migrations.
Client Associate / Virtual Sales Administrator
Oct 2012 - May 2018 (5 years 7 months)
Managed enterprise customer accounts and reporting, coordinating internal resources to meet customer requirements. Supported sales representatives with new-business setup, proposals, quota/pricing workflows, and customer configuration using ValueQuix and related Xerox systems.
Managed account portfolios while ensuring SLA compliance in an enterprise finance and accounting environment.
Billing & Service Representative
NCO / T-Mobile
May 2009 - Sep 2011 (2 years 4 months)
Delivered customer support, billing assistance, and issue resolution.
Business Office Support Specialist
Supported Xerox's external business-partner network with reporting, compliance, systems/process assistance, and cross-functional issue resolution.
Education
Degrees, certifications, and relevant coursework
American School of Management
Master of Business Administration, Business Administration
Completed a Master of Business Administration (MBA) degree.
ESI School of Management
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) degree.
Lean Six Sigma
Yellow Belt, Lean Six Sigma
Earned a Lean Six Sigma Yellow Belt certification.
Negotiation & Conflict Resolution
Certificate, Negotiation & Conflict Resolution
Completed training in Negotiation and Conflict Resolution.
Excel BI
Certificate, Excel BI
Completed training in Excel BI.
International Business & Digital Transformation
Certificate, International Business & Digital Transformation
Completed training in International Business and Digital Transformation.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
Skills
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