Victor Cojulun
@victorcojulun
Bilingual Customer Success leader driving renewal, expansion, and faster time-to-value.
GuatemalaWhat I'm looking for
I am a bilingual Customer Success leader with 8+ years focused on B2B SaaS and LATAM EdTech, known for driving high retention and measurable revenue growth.
I built and scaled a 6-person remote Customer Success team supporting 150+ institutional clients across eight countries, achieving 90%+ renewal rates and 118% NRR while reducing time-to-value by 20%.
My work emphasizes process optimization and scalable onboarding: I designed asynchronous onboarding frameworks, created 30+ user-facing resources, and transitioned onboarding to group and self-serve models that cut per-user onboarding time substantially.
I combine hands-on customer advocacy, data-informed upsell strategies, and operational rigor (HubSpot, ClickUp, CRM dashboards, health scoring) to deliver strong CSAT, ARR expansion, and long-term account health.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
2Hour Learning / Alpha Anywhere
Mar 2025 - Jul 2025 (4 months)
Led onboarding and support for 40+ new accounts, achieving 1-week average time-to-activation and sub-24hr response times; redesigned onboarding to group/asynchronous model reducing per-user onboarding time ~40%.
Head of Customer Success
EduTech de Centroamérica
Apr 2022 - Feb 2025 (2 years 10 months)
Led a 6-person CS team across 8 countries managing 150+ accounts, implemented asynchronous onboarding reducing TTV 20% and drove 20–25% ARR expansion contributing $2.1M in expanded revenue while maintaining 90%+ renewal rates.
Customer Success Specialist
EduTech de Centroamérica
Jun 2018 - Mar 2022 (3 years 9 months)
Onboarded and supported 80+ accounts, maintained 90%+ renewal rates using proactive health scoring and built bilingual CS playbooks that contributed to 30% ARR growth through improved adoption.
Customer Success Specialist
Macmillan Education Mexico
Jan 2015 - May 2018 (3 years 4 months)
Delivered 200+ bilingual workshops and webinars across Central America, driving 95% product adoption and supported renewals for 80+ institutional clients to sustain retention.
Education
Degrees, certifications, and relevant coursework
GUGalileo University
Bachelor of Science, Innovation in Education
Pursuing a Bachelor of Science in Innovation in Education with expected completion in July 2026.
SASalesforce
Certification, Sales Operations
Completed Salesforce Sales Operations training with expected credential issuance in January 2026.
CACoursera (Google Data Analytics)
Professional Certificate, Data Analytics
Completed the Google Data Analytics professional certificate with expected credential issuance in March 2026.
Unknown (Generative AI for Educators)
Certificate, Educational Technology
2024 - 2024
Completed a Generative AI for Educators certification in 2024.
SISIT Graduate Institute
TESOL Certification, Teaching English to Speakers of Other Languages
Holds a TESOL certification from SIT Graduate Institute (date not provided).
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
Interested in hiring Victor?
You can contact Victor and 90k+ other talented remote workers on Himalayas.
Message VictorFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
