Looking for a job

Gunja Karia

@gunjakaria

Customer Support Executive at Oxford International Education Group, supporting international education enquiries and managing applications in Salesforce CRM.

France

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What I'm looking for

I'm open to remote roles from France and to relocating to the UK with visa sponsorship.

At Oxford International Education Group, I handled enquiries about international education programmes by email, phone and live chat. I also interviewed candidates, verified documents, and managed applications and customer records in Salesforce CRM.

At Back2Study, I advised students on higher education options and career pathways, and helped them prepare CVs and cover letters for their applications. I also maintained student databases, counselling records and supporting documentation.

Experience

Work history, roles, and key accomplishments

Senior Career Counsellor

Back2Study

Nov 2023 - Apr 2024 (5 months)

Advised students on higher education options and career pathways, and helped prepare CVs and cover letters. Maintained student databases and counselling records.

Career Counseling Admissions Resume Writing Records Management Database Management

Customer Support Executive

Oxford International Education Group

Jun 2021 - Nov 2023 (2 years 5 months)

Handled customer enquiries by email, phone and live chat for international education programmes. Interviewed candidates, verified documents, managed applications in Salesforce CRM, and trained new team members.

Customer Support Salesforce Document Verification Interviewing team training Email Communication Phone Support Live Chat

Free Trial Booking Executive

PurpleTutor

Nov 2020 - Mar 2021 (4 months)

Scheduled free trial sessions through outbound calls and updated bookings in the CRM. Supported registration and admissions enquiries, regularly meeting monthly targets.

Outbound Calling CRM Booking Management Admissions Support Target achievement