Open to opportunities

Guillermo Herrera

@guillermoherrera

Message

I resolve SaaS, network, and user issues through thorough troubleshooting, documentation, and clear client support.

Mexico

Message

What I'm looking for

I'm looking for a stable, full-time remote role where I can provide detailed technical support, solve business problems with technology, and continue learning the skills needed to deliver quality work.

At Micazen Consulting, Inc., I support clients remotely by investigating technical issues, resolving tickets, and communicating clearly with users and internal teams.

I troubleshoot SaaS, applications, networks, printers, scanners, shared folders, and mapped workstations. I use Zoho Desk and Zoho Assist to document issues, provide remote support, follow up on incomplete tickets, and create resolution documentation.

I also train users on software and mentor new team members. My background includes designing and implementing LAN/WAN networks, with extensive knowledge of Windows, Linux, computers, and networks.

I'm diligent, detail-oriented, and motivated by finding the root cause of problems and seeing them through to resolution.

Experience

Work history, roles, and key accomplishments

Current

IT Department Technician

Current

Micazen Consulting, Inc.

Jan 2023 - Present (3 years 7 months)

Provide excellent client support by engaging clients, providing clear communications, conducting investigations, and aiding in quick resolution. Troubleshoot and perform in-depth investigations to determine root cause of client/feature issues and deliver solutions based on client needs.