Isaias Rosas
@isaiasrosas
I keep high-demand IT operations running across multi-site organizations.
MexicoWhat I'm looking for
I'm currently supporting three airport terminals and 15+ business units at Mera Corporation, providing remote and on-site assistance across Mexico while managing Zoho, ERP, and Office 365 systems.
Across roles supporting up to 5,000 users and six universities, I've resolved high-volume incidents, maintained infrastructure, implemented ISO 9001 and ISO 27001 practices, and documented and trained teams to improve operations.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Mera Corporation
Jun 2022 - Present (4 years 3 months)
Provides IT support for 3 airport terminals and 15+ business units, including executive support for COO and HR. Manages systems such as Zoho, ERP, and Office 365, and delivers remote support across multiple locations in Mexico.
Education
Degrees, certifications, and relevant coursework
UPIICSA (IPN)
Bachelor of Engineering, Information Technology
Earned a degree in IT Engineering from UPIICSA (IPN).
Coursera
Certificate, Information Technology
2023 - 2023
Completed the Google IT Support Certificate on Coursera in 2023.
CECyT 4
Technician, Electrical Installations
Completed training as an Electrical Installations Technician at CECyT 4.
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
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