Ángel García Albarrán
@ngelgarcaalbarrn
IT Support Specialist at Meteorosoft who resolved hardware, software, and connectivity issues on-site and remotely.
MexicoWhat I'm looking for
At Meteorosoft, I resolved hardware, software, and connectivity issues for users on-site and remotely. I installed and configured Windows, drivers, and software, and documented service orders and solutions.
At Pirs Ciber y Reparaciones, I diagnosed and repaired customers’ computers, laptops, and phones. I also maintained the shop’s equipment and network and handled customer quotes and payments.
At Teleperformance, I supported Comcast Xfinity customers with internet, TV, and phone service issues and changes. In my Generation México help desk project, I practiced the full ticket lifecycle and documented step-by-step solutions for a reusable knowledge base.
Experience
Work history, roles, and key accomplishments
Resolved internet, TV, and phone service issues for US customers, handling an average of 40 calls daily. Followed up on cases in client systems until closure within quality metrics.
Propietario y Técnico
Pirs Ciber y Reparaciones
Oct 2025 - Jun 2026 (8 months)
Diagnosed and repaired computers, laptops, and cellphones, servicing about 15 devices per month. Managed the cyber cafe's equipment, network, and customer transactions.
Técnico de Soporte en Cómputo
Meteorosoft
Dec 2021 - Apr 2024 (2 years 4 months)
Resolved hardware, software, and connectivity issues for users on-site and remotely, handling about 20 services per week. Installed and configured Windows, drivers, and software, and performed preventive maintenance.
Education
Degrees, certifications, and relevant coursework
Generation México
Bootcamp, IT Support
2026 - 2026
Bootcamp in IT Support and Help Desk, with a focus on technical support and customer service.
Accenture
Course, Cybersecurity
2026 - 2026
Course on Cybersecurity Fundamentals.
Secretaría del Trabajo y Previsión Social
Course, Robotics
2023 - 2023
Course in Applied Robotics.
Jala University
Incomplete, Software Engineering
2022 - 2023
Incomplete studies in Software Engineering.
Fundación Carlos Slim
Technical Course, Computer Repair
2022 - 2022
Technical course in computer equipment repair.
Universidad Veracruzana
Incomplete, Software Engineering
2018 - 2021
Incomplete studies in Software Engineering.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
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