Looking for a job

Fernando Vallejo

@fernandovallejo

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Preparing Mechanical Engineer with 4+ years of experience solving problems regarding Software, Hardware and Network.

Mexico

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What I'm looking for

I'm looking to continue resolving complex technical incidents in a high-volume support environment, using my experience with Windows, Active Directory, POS systems, networking, and customer-facing incident resolution.

Technical support specialist with 4+ years of experience in providing tier I and tier II technical support for

enterprise customers across USA. Skilled in troubleshooting Windows enviroments, POS systems,

hardware/software issues, Active Directory and networking. Experienced working in high volume enviroments

with strong analytical thinking, customer service and incident resolution skills

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist Tier 2

Current

Teletrac Navman (Gilbarco Veeder-root)

Oct 2025 - Present (1 year 1 month)

Provided tier II technical remote support for fuel retail and POS systems across the USA. Resolved complex technical incidents escalated from tier 1 while maintaining SLA compliance.

POS systems hardware troubleshooting Software Troubleshooting Networking Security Certification Remote Support SLA Compliance

Product Distribution Intern

Johnson Controls

Nov 2024 - Feb 2026 (1 year 3 months)

Supported HVAC spare parts distribution operations, coordinating product availability, pricing, and delivery schedules. Updated pricing information within customer portals and reviewed shipping documentation.

Inventory Management Pricing Logistics Customer Service Documentation

Service Desk Analyst

CompuCom

Sep 2023 - Sep 2024 (1 year)

Performed root cause analysis to resolve technical issues and troubleshot hardware, software, and connectivity issues. Administered Active Directory user accounts including password resets, unlocks, and access management.

Active Directory Troubleshooting Root Cause Analysis User Provisioning Access Management

Customer Service Representative

Teleperformance

Sep 2021 - Aug 2023 (1 year 11 months)

Maintained accurate documentation of customer cases and coordinated repair status updates between insurance companies and automotive repair facilities.

Customer Service Documentation Coordination